Last updated August 27th, 2026.
Enersure (“we,” “us,” or “our”) is committed to keeping the personal information of its customers collected through https://enersure.ca (the “Website”) accurate, confidential, secure and private. This Privacy Policy has been designed to outline our commitment to applicable privacy laws and regulations under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and our commitment to the guidelines under the Canadian Standards Association (CSA).
By using our Website or services, you acknowledge the practices described in this Privacy Policy.
About Your Privacy
It is vital that you understand why we collect information about you, what we do with it, how we look after it, and how we dispose of it when we no longer need it. Subject to applicable law and certain exceptions, you may have rights regarding your personal information, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- ask questions about how we collect, use, or disclose your personal information;
- withdraw consent where applicable; and
- make a privacy complaint.
To exercise a privacy right, please contact us using the information provided below.
Personal Information We Collect
Depending on how you use our Website and services, we may collect the following types of personal information:
- Contact information: such as your name, email address, mailing address, telephone number, and other contact details.
- Account information: such as usernames, passwords, account preferences, and profile information.
- Transaction information: such as billing details, purchase history, and information necessary to process transactions.
- Communications: information you provide when you contact us, submit an inquiry, complete a form, or otherwise communicate with us.
- Technical information: such as your IP address, browser type, device information, operating system, referring website, pages viewed, and approximate location.
- Usage information: information about how you interact with our Website, products, and services.
- Other information
We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted or required by applicable law.
How We Collect Personal Information
We may collect personal information:
- directly from you when you provide it to us;
- when you create an account or purchase a product or service;
- when you contact us;
- automatically through your use of the Website;
- through cookies and similar technologies;
- from service providers or business partners; and
- from other sources where permitted by law.
How We Use Personal Information
We may use personal information for purposes such as:
- providing, maintaining, and improving our Website and services;
- creating and managing accounts;
- processing transactions and payments;
- responding to inquiries and providing customer support;
- communicating with you about our products, services, or updates;
- sending marketing communications where permitted by law;
- personalizing your experience;
- detecting, preventing, and addressing fraud, security incidents, and unauthorized activity;
- analyzing Website usage and improving our business;
- complying with legal and regulatory requirements; and
- other purposes that are identified at or before the time information is collected or otherwise permitted by law.
We will only use personal information for purposes that are reasonable and appropriate in the circumstances and as permitted by applicable law.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal and regulatory obligations, resolve disputes, enforce agreements, and for legitimate business purposes. When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, as appropriate.
Third-Party Websites and Services
Our Website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, security, or content of third parties. We encourage you to review the privacy policies of third-party services before providing them with personal information.
Cookies and Similar Technologies
We may use cookies, pixels, web beacons, analytics tools, and similar technologies to operate and improve our Website.
These technologies may be used to:
- remember your preferences;
- maintain sessions and account functionality;
- understand how visitors use our Website;
- measure Website performance;
- improve our services; and
- support advertising or marketing activities, where applicable.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, use, disclosure, copying, modification, or destruction. However, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Where required by law, we will provide additional notice or obtain consent.
We encourage you to review this Privacy Policy periodically.
Privacy Inquiries
If you have any questions about our privacy standards, please contact our Privacy Officer:
Email: [email protected]
Mail: Privacy Officer, 150 Savannah Oaks Dr., Brantford, ON, N3V 1E8